Thank you for shopping at MSM Orbit. We provide shipping services exclusively within Bangladesh through the courier service Pathao.

Shipping Timeframe: We process and ship orders within 1-2 business days after payment confirmation. Once shipped, your order should be delivered within 3-5 business days.

Shipping Rates: For all orders within Bangladesh, we offer flat-rate shipping fees.

Order Tracking: After we ship your order, we will send you a tracking number via email. You can track your shipment’s status on the Pathao website or mobile app using the provided tracking number.

Shipping Restrictions: Our shipping services are currently limited to locations within Bangladesh only. We do not offer international shipping and cannot deliver to P.O. boxes or military addresses.

Delivery Address: Please ensure that the shipping address you provide during checkout is accurate and complete to avoid any delays or delivery issues.

Delivery Attempts: If you are not available to receive your delivery, Pathao will make additional delivery attempts. However, after multiple unsuccessful delivery attempts, your order may be returned to us, and additional shipping fees may apply for re-delivery.

Order Issues: If you encounter any issues with your order or shipment, please contact us at msmorbit.juwellery@gmail.com. We offer live support during our business hours and are always ready to assist you with any queries or concerns.

Change or Cancel Orders: Once an order has been placed, changes or cancellations may not be possible. If you need to modify or cancel your order, please contact us immediately.

Damaged or Lost Shipments: If your order is lost or damaged during transit, please contact us immediately, and we will work with Pathao to investigate the issue and provide a suitable resolution, including replacement or refund, based on the circumstances.

If you have any further questions or concerns about our shipping policy, please feel free to contact us at msmorbit.juwellery@gmail.com. Our live support team is available during our business hours to assist you.